RAG Knowledge Assistants
Chatbots and Q&A assistants that answer from your documents, wikis, tickets, and product data, with citations instead of guesses.
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Soft Oceans · AI Engineering Agency
Production-Grade AI Systems, Built on Your Data
We design and ship RAG systems, AI assistants, and agentic workflows that run reliably in production, grounded in your own content and engineered to control cost, latency, and hallucination.
10+ years in business
Production AI, not demos
USA · UAE · Pakistan
What We Build
AI Services That Ship to Production
End-to-end engineering across the AI lifecycle, from data pipelines to evaluation and MLOps.
AI-Powered Search & Recommendations
Semantic and hybrid search with natural-language discovery, plus recommendations driven by genuine similarity signals.
Learn more →Document & Data Extraction
LLM pipelines that turn invoices, contracts, forms, and reports into structured, validated data, with human review only where it is needed.
Learn more →Custom LLM & Agentic Workflows
Multi-step AI agents that take action across your systems, with the guardrails, retries, and fallbacks that make autonomy safe.
Learn more →LLM Integration & Fine-Tuning
Frontier and open-weight models integrated with prompt engineering, structured outputs, and fine-tuning where it earns its cost.
Learn more →LLMOps & Evaluation
Evaluation harnesses, regression tests for prompts and retrieval, observability, and cost monitoring. We make AI measurable.
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Our Process
How We Build AI Systems
A disciplined path from raw data to a monitored production system.
1
Discovery & Data Audit
We map your knowledge sources, data quality, access patterns, and success metrics before writing a line of code.
2
Ingestion & Indexing
Document parsing, cleaning, chunking strategy, embedding model selection, and vector index design.
3
Retrieval Design
Hybrid semantic and keyword retrieval, re-ranking, metadata filtering, and context assembly tuned for your content.
4
Generation & Guardrails
Grounded prompting, citation enforcement, structured outputs, and hallucination controls.
5
Evaluation
Golden datasets, automated accuracy and faithfulness scoring, and human review loops before launch.
6
Deploy & Monitor
Scalable serving, caching, cost controls, observability, and continuous evaluation in production.
Results
AI Outcomes We've Shipped
From four recent engagements. Client names withheld to protect confidentiality.
~40%faster support ticket resolution with a RAG assistant
~25%higher search-to-conversion with AI semantic search
~80%less manual data entry via LLM document extraction
~60%less time on a back-office process with an AI agent
Our Toolchain
Engineered on the Modern AI Stack
Vendor neutral by design: we pick the stack that fits your accuracy, latency, and budget targets.
Models
OpenAI GPTAnthropic ClaudeGoogle GeminiMeta LlamaMistralOpen-weight models
Model Platforms
AWS BedrockAzure AI FoundryGoogle Vertex AIOpenRouterHugging Face
Frameworks & Orchestration
LangChainLangGraphLlamaIndexHaystack
Evaluation & Observability
LangfuseLangSmithRagas
Vector & Retrieval
PineconeWeaviateQdrantpgvectorElasticsearch / OpenSearch
About Us
An AI Engineering Team, Not a Demo Shop
Soft Oceans has spent more than a decade building production software for companies across the USA, UAE, and Pakistan. We bring that discipline to AI: versioned, tested, observable systems that hold up after launch.
Our senior AI team owns the full lifecycle, from the first proof of concept to scaled deployment, with evaluation gates at every step.
Contact
Let's start a project together
Tell us what you're building. We'll reply within one business day.